Terms of Service

These Terms of Service ("Terms") are an agreement between you and Horizon Reach Digital Media ("HRDM", "we", "us" or "our"), a creative and web design business owned and operated by Leon Miller in Fishers, Indiana. They cover two things: your use of this website (hrdmcreative.com), and any work you buy from us — websites, design, video, ad creative, digital menu boards, printed items, add-ons, integrations and any other service (together, "Services").

By using this website, sending us an inquiry, approving a preview, paying a deposit or signing a quote or Service Agreement, you agree to these Terms. If you don't agree, please don't use the site or our Services.

Our Refund & Cancellation Policy and Privacy Policy are part of these Terms. Each project also has a written quote and, for websites and larger projects, a signed Service Agreement. If the signed Service Agreement or quote says something different from these Terms, the signed document wins for that project.

1. Using this website

The information on this site (including prices, promotions and examples of our work) is general information. Only your written quote sets the price and scope of your project. Published prices are starting points ("prices may vary"); your quote confirms the current price.
Our AI chat assistant ("Ask HRDM") answers questions automatically. It can make mistakes, and nothing it says is a quote, a promise or a change to these Terms. Please don't type sensitive personal information into the chat (see our Privacy Policy).
Examples of client work are shown with care. Live client websites belong to those businesses and may change after we hand them over.
Please don't misuse the site: no attempts to break, overload, scrape or attack it, no spam through our forms or chat, and nothing unlawful.

2. How a website project works

Consultation. We learn about your business and what you need.
Preview first — our guarantee. We build a preview of your website so you can see it before you pay anything. You don't pay a dollar until you've seen it. Looking at a preview creates no obligation.
Deposit and full build. If you like the preview and want us to continue, you sign the Service Agreement and pay the deposit. The full build starts once the deposit is received. The deposit is non-refundable.
Review and approvals. We share the site as it comes together and ask you to review and approve it. You can back out at any time before the final publish (see section 4).
Final payment and publish. To publish your website on the internet, you pay the final balance — or complete your payment plan, as set out in your Service Agreement. We publish once payment is complete.
All sales final. Once your website is paid in full and published, the sale is final. No refunds, returns, take-backs or "I changed my mind", because custom creative work takes real time at every step.

Other projects (logos, graphics, video, ad creative, menu boards, printed items) follow the steps in their quote. The final-sale rules for those are in section 5.

3. Quotes, prices and payment

Our published prices (website packages at $1,200, $1,600, $2,200 or $3,500, which may vary depending on complexity, and optional $10/month hosting) are guides. Every project is quoted. Your quote lists each piece — pages, add-ons, integrations and anything else — so you know what you're paying for. Anything not listed in the quote is not included.
Discounts. We may offer discounts, such as the sign-up discount for people who join our email list. A discount is applied to your written quote, not to our published prices, and your quote shows it. Discounts combine, up to 25% of the quote in total, and never more. There is one sign-up discount per business.
A quote is valid for the time stated on it, or 30 days if no time is stated.
Payments are due on the dates in your quote, invoice or Service Agreement. We accept the payment methods shown on your invoice.
Prices do not include third-party costs unless the quote says so — for example domain names, printing and shipping, paid plugins or apps, stock media, platform fees (such as DoorDash, Uber Eats or payment-processor fees) and advertising spend.
Any applicable taxes are added where required by law.

Payment plans

Payment plans let you pay over time instead of in one lump sum. A payment plan costs more in total than paying in full. The plan total, amounts and dates are written in your Service Agreement or invoice.
If a plan payment is missed, we will let you know. If it isn't brought up to date promptly, we may pause work and/or take the website offline until your account is caught up. Pausing or taking the site offline for a missed payment does not cancel what you owe or extend any deadline on our side.
Your website is yours once the plan is complete. Until the final plan payment is made, HRDM owns the website and the design work (see section 7).
If payments stop entirely, the project is treated as cancelled by you under section 4, and amounts already paid are not refunded.

4. Deposits, backing out and cancellation

The deposit is non-refundable, in every case except the one described in section 16 (if HRDM ends a project for reasons that aren't your fault). It pays for our time reserving your project and starting the full build.
You can back out any time before the final publish. Tell us in writing (email is fine). You lose the deposit and any payments already made, and you owe nothing more for the work not yet billed.
If you back out, HRDM keeps all the work, files and rights to anything you have not paid for in full — including the preview, designs, code, copy we wrote, graphics and layouts. You may not use, copy or publish any of it, or ask someone else to recreate it, unless you pay for it in full. Your own content (your logo, photos and text you gave us) stays yours.
If a project goes quiet. If we're waiting on you (content, feedback, approvals or payment) and don't hear back for 60 days after we've reached out, we may close the project. A closed project is treated as cancelled by you; the deposit is kept and we can restart it later under a new quote.
The full rules, including printed items and digital assets, are in our Refund & Cancellation Policy.

5. Final sale rules

Websites: final once paid in full and published.
Custom physical and printed items (business cards, prints, signage, T-shirts and other merchandise): made to order just for you, so they are final once you approve them for production. Changing your mind is not a defect. Please check every proof carefully — spelling, phone numbers, prices, colours and sizes. We are not responsible for errors in a proof you approved. Colours on screen can look different from ink on paper or fabric; that is not a defect. If an item arrives with a genuine manufacturing defect or damage, tell us within 7 days of delivery with photos, and we'll arrange a reprint or replacement (our choice) for the affected items.
Digital assets (logos, graphics, video, ad creative, digital menu boards, social media graphics and similar): final once delivered and paid for.
Add-ons, integrations, SEO and automation setup: final once the work is done and paid for.

6. Approvals and revisions

When you approve a preview, a design, a proof or a stage of the build — in writing, by email, by text, by signing, or by paying the next invoice — you're confirming it is correct and that we can move forward. Please check everything before approving: names, addresses, phone numbers, prices, hours, menu items and spelling.
Revisions included in your project are the ones listed in your quote. Extra rounds, new ideas and changes of direction after approval are quoted separately.
Revisions and updates after publish are paid work. Changes are priced by the size of the change and quoted before we start (pay as you go).

7. Who owns what

Before you've paid in full, HRDM owns it. The website, previews, designs, graphics, code, copy we wrote and all related files belong to HRDM until the project (or payment plan) is paid in full.
Once you've paid in full, you own your website and the design assets you paid for. We transfer ownership of the final website and the final design files delivered for your project. From then on you can take your website anywhere you like — another host, another designer — and we'll help you get your files.
Your content stays yours. Your logo, photos, text, trademarks and other materials you give us remain yours. You give HRDM permission to use them to do the work.
Our tools stay ours. HRDM keeps ownership of its general know-how, templates, code libraries, tools and techniques that existed before your project or aren't unique to you. You receive a permanent, free licence to use any of them that are built into your website, as part of your website.
Third-party items (fonts, stock photos, icons, plugins, apps and platforms) are licensed under their own terms, not owned by either of us. Some may require your own account or a renewal fee.
Portfolio. HRDM may show finished work — including screenshots, links and a short description — in its portfolio, website, social media and marketing, unless we agree otherwise in writing. We never share private information you gave us in confidence.
If a payment is reversed, charged back or not completed, it is treated as unpaid and ownership stays with (or returns to) HRDM until it's resolved.

8. Your content and responsibilities

You're responsible for the content, information and materials you provide — and for making sure you have the right to use them (photos, logos, music, text, reviews, trademarks). Don't send us anything you don't have permission to use.
You're responsible for the accuracy of what appears on your site once you've approved it, including prices, menu items, allergen and health information, hours, licences, legal notices and any claims about your business.
You're responsible for your own legal requirements as a business, including any privacy policy, terms, cookie notice or accessibility obligations that apply to your own website and customers. We can help set these up, but we are not your lawyers.
You agree to give us timely content, feedback and approvals. Delays on your side move the timeline.
You agree to cover HRDM (including paying reasonable legal costs) for any claim that content you provided, or instructions you gave, infringes someone else's rights or breaks the law.

9. Hosting

Hosting with HRDM is optional and costs $10 per month. It covers hosting only — it does not include SEO, maintenance, content changes, updates or any other service work, which are quoted separately (pay as you go). We host websites on reputable third-party platforms (currently Netlify) and may change platforms as long as your site keeps working.
Hosting is billed month to month. You can cancel hosting for future months at any time; a month already paid is not refunded. Once your website is paid in full you may host it anywhere instead.
We don't guarantee uninterrupted uptime. Hosting platforms, networks and the internet have outages outside our control.
We may end hosting with at least 30 days' notice. If your website is paid in full, we'll give you your files so you can host it anywhere.
We may suspend hosting if the hosting fee or any project payment is unpaid (section 3), for unlawful or harmful content, or if a site is being used to attack others.
Keep your own copies of important content. We keep reasonable backups, but we can't guarantee that every version can be restored.

10. Third-party services

Many things your website connects to belong to other companies — for example domain registrars, Google (Search, Business Profile, Maps, Analytics), DoorDash, Uber Eats, booking and payment platforms, social networks, email providers and printers. These services are outside HRDM's control. We're not responsible for their outages, fees, account decisions, policy or pricing changes, approval times, or any loss they cause. Your use of them is governed by their own terms. You're responsible for keeping those accounts, domains and renewals in good standing (we recommend they're in your name).

11. No guaranteed results

We build websites and creative work to help your business, but we don't guarantee search rankings, traffic, sales, leads, followers or any other business result. Search engines and platforms decide rankings on their own. SEO is a separate service, quoted on its own and paid as you go; it is not included in the website build or in hosting. Timelines are good-faith estimates, not guarantees.

12. Add-ons, integrations and other services

Add-ons and integrations — including online ordering, DoorDash or Uber Eats links or integrations, booking, online shops, SEO, maintenance, and business automation or AI tools setup and training — are separate from the website build and quoted on their own. Any work outside your written quote is new work and is quoted before we start.

13. Chargebacks and payment disputes

If you have a problem with a charge, please contact us first at connect@hrdmcreative.com or (317) 674-3792. Most issues can be sorted out quickly.
You agree that the signed Service Agreement, quote and these Terms, together with the approvals you gave at each step (preview approval, design and proof approvals, deposit and payment confirmations, and publish/delivery records), show what you agreed to and received. HRDM may provide these records to your bank or payment provider in response to any dispute.
Filing a chargeback or payment dispute for work that was delivered or approved — or for a non-refundable deposit — is a breach of these Terms. While a dispute is open, the disputed payment is treated as unpaid: we may pause work, take the website offline, and ownership stays with HRDM (section 7). You agree to pay any amount found owing plus reasonable fees we are charged for the dispute and reasonable costs of collecting it, where the law allows.

14. Disclaimer

Except as clearly stated in these Terms or your signed Service Agreement, our website and Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise that a website will be error-free, work on every device or browser ever made, or be free of all security risks.

15. Limitation of liability

To the fullest extent the law allows:

HRDM is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, lost business or loss of goodwill, even if we were told they were possible.
HRDM's total liability for any claim relating to the website or the Services is limited to the amount you actually paid HRDM for the specific project the claim relates to.
These limits apply whatever the legal theory (contract, negligence or otherwise). Some places don't allow certain limits, so some of them may not apply to you.

16. Ending a project

You can end a project as described in section 4.
HRDM may end a project or stop providing Services if you don't pay, break these Terms, ask for unlawful or harmful work, or treat us abusively. In that case payments made are not refunded and section 4 applies.
If HRDM chooses to end a project for reasons that are not your fault, we'll refund what you paid for work we have not delivered.
Sections 4, 5, 7, 8, 13, 14, 15, 17 and 18 continue to apply after a project ends.

17. Governing law and disputes

These Terms and any project with HRDM are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. If a dispute can't be resolved by talking it through, it will be decided only in the state or federal courts located in Marion County, Indiana, and you and HRDM agree to those courts' jurisdiction. Either of us may bring a qualifying claim in small claims court.

18. General

Changes. We may update these Terms from time to time. The date at the top shows the latest version. A project you've already signed for stays under the version in effect when you signed, unless we both agree otherwise in writing.
Electronic signatures. Typed names, e-signatures, checked boxes, emails and texts count as signed writing under the U.S. E-SIGN Act and Indiana's Uniform Electronic Transactions Act.
Whole agreement. These Terms, the Refund & Cancellation Policy, your quote and your signed Service Agreement are the whole agreement for your project. Promises made anywhere else (including by the chat assistant) aren't binding unless they're in writing from HRDM.
Severability. If any part of these Terms is found unenforceable, the rest still applies, and that part is enforced as far as the law allows.
No waiver. If we don't enforce something right away, we can still enforce it later.
Assignment. You may not transfer your project or these Terms to someone else without our written OK.
Notices. We'll contact you at the email or phone number you gave us. Written notice to us goes to connect@hrdmcreative.com.

19. Contact

Horizon Reach Digital Media (HRDM)
11807 Allisonville Rd, Unit #1224
Fishers, IN 46038
Email: connect@hrdmcreative.com · Phone: (317) 674-3792