Privacy Policy

This Privacy Policy explains how Horizon Reach Digital Media ("HRDM", "we", "us"), based in Fishers, Indiana, handles information when you visit hrdmcreative.com (the "site"), send us an inquiry or use the site's chat assistant.

It covers this website only. The privacy policy for the Meditations (Marcus Aurelius) app is separate and lives at /privacy-policy/. Client websites we build have their own policies.

1. Information you give us

Contact form. When you send an inquiry, we receive your name, business name, email address, phone number (optional), the service you're interested in, your current website (optional) and your message.

Call requests in the chat. If you use "Book a call" in the chat assistant, we receive your name, phone number or email, business name, what you need and the best time to reach you.

"Start your website" questionnaire. Most "Start…", "Request…", "Get a quote" and "Ask about…" buttons open a short questionnaire run by an AI assistant, tailored to what you clicked (a website, a restaurant site, a menu board, a logo, business cards, flyers, ads, a video or T-shirts). It asks about you, your business and the project so we can prepare a preview or a quote: for example your name, email, phone, business name and what it does, service area, current website and social pages, goals, the details of the piece you need (such as wording, sizes, quantities, colors, files you have), timing, budget comfort, who makes the decision and the best time for a call. The assistant may suggest related HRDM services; you're free to say no. When you tap Send to HRDM, the brief is sent to us by email through Netlify Forms, the same way as the contact form, together with the assistant's short notes on the conversation (for example how soon you're looking to start, what you said about budget, which suggestions you said yes or no to, and a suggested next step for us). If you close the questionnaire without sending it after giving your name and an email address or phone number, the answers you gave so far are sent to us once, so we can follow up.

Email, phone and text. If you contact us directly, we receive whatever you choose to send.

Welcome sign-up card. If you sign up for our discount on the site, we receive your email address, the page you were on, and the date and time. We give each sign-up a short code, and we keep it with your email address so we can match your discount to your order. We use your address to email you your discount and news from HRDM, as you agreed when you ticked the box. We keep it in a Google Sheet and send the welcome email through Google Workspace. To stop emails, reply STOP to any of them, or email connect@hrdmcreative.com, and we will take you off the list.

As a client. If you become a client, we also keep the information needed to do the work and run the business — quotes, agreements, approvals, invoices and payment records, and the content you provide for your project.

2. Information collected automatically

Where you came from. When you send the contact form, a call request or a questionnaire brief, the form also includes the page you sent it from, the first page you landed on, the referring website, and any campaign tags in the link you arrived by (such as utm_source, utm_medium and utm_campaign). This helps us understand how people find us. It's kept in your browser only for the current tab until you send a form.
Server and security logs. Our hosting provider, Netlify, automatically processes technical information when you load a page — such as your IP address, browser type, device, pages requested and the time. Your IP address is also used briefly to limit how many chat messages can be sent per minute, to prevent abuse.
Analytics. At the time of this update, this site does not run Google Analytics, Google Tag Manager, the Meta Pixel or any other analytics or advertising tracker. If we turn one on in the future, we'll update this policy first to say which one and what it collects.

3. The AI chat assistant ("Ask HRDM") and the "Start your website" questionnaire

The chat assistant answers questions about HRDM using an AI model from DeepSeek, a third-party AI provider. When you type a message, your conversation (the messages in that chat) is sent from our server to DeepSeek so it can write an answer.
DeepSeek processes that data under its own terms and privacy policy, and its servers may be located outside the United States.
Please don't share sensitive information in the chat — for example passwords, payment card or bank details, Social Security numbers, health information or anything private about other people. If you want to share project details, use the contact form or email instead.
HRDM does not keep a separate copy of chat conversations. The conversation is saved only in your own browser for the current tab (so it survives moving between pages) and is cleared when you close the tab.
The questionnaire works the same way: each answer you type is sent from our server to DeepSeek so it can ask the next question and fill in your brief. The finished (or partial) brief reaches HRDM only as an email through Netlify Forms, and we keep it like any other inquiry (see section 7). The conversation is also saved in your browser for the current tab only.
The assistant can make mistakes. Nothing it says is a quote or a promise — see our Terms of Service.

4. Cookies and browser storage

HRDM does not set advertising or analytics cookies on this site. We use your browser's own storage for a few small things that make the site work:

Motion setting (saved on your device until you change it) — remembers whether you switched animations off.
Chat conversation (this tab only) — keeps your chat while you browse.
Questionnaire answers (this tab only) — keeps your "Start your website" answers if you close it or change pages.
Arrival details (this tab only) — the first page you visited, the referring site and campaign tags described above.
Sign-up card, saved on your device, remembers that you signed up or that you closed the card, so it does not keep appearing.

Some parts of the site load content from other services only when you use them: the live website previews on our Work pages show client websites inside a frame (those sites may set their own cookies), and "Play the real board" streams a video from Cloudflare. You can clear or block browser storage and cookies in your browser settings at any time.

5. How we use information

To reply to your inquiry or call request, prepare quotes, and talk with you about your project.
To email you your sign-up discount and news from HRDM, as you agreed when you signed up.
To provide our Services, manage projects, send invoices and keep business, tax and legal records.
To answer your questions through the chat assistant.
To keep the site secure, prevent spam and abuse, and fix problems.
To understand how people find HRDM and improve our website.

We don't sell your personal information, and we don't share it for cross-context behavioral advertising.

We share information only with the service providers that help us run the site and the business, and only what they need:

Netlify — website hosting, the chat and questionnaire server functions, and delivering contact forms, call requests and questionnaire briefs to our email.
DeepSeek — generating chat assistant answers and running the "Start your website" questionnaire.
Google Workspace and Google Sheets. Our business email, the list of sign-ups, and the welcome email we send you.
Cloudflare — streaming the menu-board demo video, if you press play.
Payment providers (for example PayPal or Apple Pay) — if you pay an invoice.

We may also share information if the law requires it, to protect our rights or the safety of others, or as part of selling or transferring the business (the new owner would have to respect this policy).

7. How long we keep it

Inquiries, call requests and questionnaire briefs that don't turn into a project: kept for up to 24 months after our last contact, then deleted, unless you ask us to delete them sooner.
Sign-ups. We keep your email address until you ask us to take you off the list or to delete it.
Client records (agreements, approvals, invoices and payment records): kept for as long as we need them for the project, and then for up to 7 years for tax, accounting and legal reasons.
Chat conversations: HRDM does not store them (a questionnaire brief you send, or a partial one sent when you close it, is kept as an inquiry above); they're cleared from your browser when you close the tab. DeepSeek keeps data according to its own policy.
Server logs: kept by Netlify according to its own retention periods.

8. Your choices and requests

You can ask us to see, correct or delete the personal information we hold about you by emailing connect@hrdmcreative.com or calling (317) 674-3792. We may need to confirm it's really you. We'll reply within 30 days. We may keep information we're legally required to keep (such as invoices) or need to resolve a dispute, and we'll tell you if that applies.

9. Security

We use reasonable safeguards — encrypted (HTTPS) connections, reputable hosting and limited access to our inboxes and accounts. No method of sending or storing information online is 100% secure, so we can't guarantee absolute security.

10. Children's privacy

This site and our Services are for businesses and adults. They are not directed to children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we'll delete it. You must be at least 18 to hire HRDM.

11. Links to other websites

Our site links to other websites, including client websites and platforms like DoorDash or Google. Their privacy practices are their own; please read their policies.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change — such as turning on analytics — we'll update this page before it takes effect.

13. Contact

Horizon Reach Digital Media (HRDM)
11807 Allisonville Rd, Unit #1224
Fishers, IN 46038
Email: connect@hrdmcreative.com · Phone: (317) 674-3792